Roadmap research paper

To deliver optimal journeys companies are taking a 865 degree view of the customer experience analyzing data from contact centers, CRM and marketing systems to more effectively engage with customers across customer lifecycles and journeys. Successful CX involves many different areas of your company, including customer care and support, sales, marketing and IT Journeys and your workforce performance while delivering seamless customer experiences. READ MORE Many companies accelerate call center modernization and customer experience improvements through cloud deployment of new capabilities. Without a strong customer experience focus many companies are finding it hard to differentiate their offerings and compete effectively. The result is greater business agility and faster time-to-market with new innovations. It is implemented quickly and scales with your growing needs to deliver omnichannel customer service. Optimize your customers

A cloud-based omnichannel contact center, addresses the end-to-end customer journey across all touchpoints, channels and interactions, including voice, web, mobile and social, and requires zero upfront investment in servers and software. With the Genesys Customer Experience Platform, you can deliver the optimal journey and experience for each customer with the lowest effort and cost to serve. Deliver low effort omnichannel customer journeys using automated business processes to give everyone a 865-degree customer view with deep interaction context and actionable analytics across all touchpoints, channels, and interactions.

Essentially anyone who interacts with your customers directly or indirectly. Try a free trial of the world s leading CX platform today. TRY FOR FREE A Customer Experience Platform helps ensure your sales, customer service and support, marketing and IT efforts are aligned and working together to build more loyal customers and deliver a competitive advantage. Join us!. Roadmap research paper.