Ethics in business communication case study

This type of communication is not ethical even though it does not involve any outright lies. During the meeting, discuss the article and have employees identify the ethical and unethical behaviors demonstrated in the story. Ethical behavior should be communicated daily to employees and that includes recognizing employees who have acted in an ethical manner. Employees should not only be expected to act in an ethical manner, they should also fully understand the ethical stance of the small business. In order for employees to effectively understand what the business considers to be ethical practices, it has to be communicated effectively to employees. It should communicate what the business believes are its ethical standards such as always being honest in communications, dealing with customers and other employees fairly and reporting ethical violations that the employee witnesses. This can help employees recognize what the business considers to be ethical and unethical. Management s role in ethical practices for the business is to always demonstrate ethical behavior in verbal and non-verbal form.

If the consumer found out all of the facts behind an advertisement of this type, he would have less trust in the product and the company. Any company that aims to be socially and ethically responsible must make a priority of ethical communication both inside the company and in its interactions with the public. Socially responsible business practices aim to benefit not only the owners of the company but the community and the natural environment in which the business operates. Some employees may see taking business supplies for personal use as unethical whereas they don t believe that taking a business pen home with them is the same. Her work appears on eHow and Chron. com. While these issues are more complex and subjective than the basic ethical goal of accurate, non-deceptive and complete communication in business, they can contribute to the same purpose. This not only gives praise to those employees for a job well done, it helps to set ethical standards for other employees in the business. Every business should have a written ethics policy that details what is expected of employees within the business. Pass the story out to employees to read and review before the meeting. That is why it is important to clearly communicate the ethical stance of the business to all employees. Ethical business communication builds trust between all stakeholders including the company's employees, the owners, consumers or clients and the local community. In addition, management should realize they are role models for the business and must act accordingly. They are also expected to support human rights, such as freedom of speech and to respect and understand the values of different cultures and belief systems. The IABC code of ethics requires business communicators to be truthful and accurate and to personally correct any inaccuracies they have the opportunity to correct. The policy should also outline the consequences of acting unethically within the small business. Ethical communication builds trust, while unethical communication abuses or damages it. The International Association of Business Communicators has developed a code of ethics for business communication. By committing to full and ethical communication both within the company and without, an organization cannot only set a good example of socially responsible business practice, but can also benefit by letting customers know about the practices that set the company apart from the competition. To be considered ethical, communication must be factually accurate, non-deceptive and complete.

The business should educate the employees about its own ethical standards through role play as well as hypothetical scenarios. In theory, socially responsible business practices should be a market advantage, because many consumers would prefer to do business with companies they consider ethical. Management should reinforce ethical behavior in others with praise while using unethical behavior as a teaching tool for other employees. Some companies make advertising statements that are technically accurate but are presented in ways that are designed to confuse or mislead the consumer or leave out relevant information. She holds a Master of Business Administration from the University of Georgia. [Ethical Behavior] Professional & Ethical Behavior in the Workplace[Exercises] Ethical Exercises in Business[Ethical Issues Within Organizations] Common Types of Ethical Issues Within Organizations[Ethical Workplace Dilemmas] Common Ethical Workplace Dilemmas As low as $6. 55/weekBusiness ethics is a subject that can vary greatly from one business to the next as far as how it is interpreted and implemented within the small business. If they expect employees to act in a certain way, they must also act in the same way and lead by example. In monthly employee meetings, use stories from the news to reiterate the business stance on ethics. What may seem ethical to one business is not to the next and the same goes for employees. Consumers can only make ethical decisions about which companies to do business with when they have access to accurate and complete information about the practices of different businesses. Companies that demonstrate respect for human rights and the values of different cultures in their corporate communications can build trust with a wide range of stakeholders and improve their reputation for social responsibility. Also ask the employees what should have happened and what they should do if they encounter the same or similar behavior in this business. Leigh Anthony has provided ghostwritten content for a variety of small-business sites since 7559. This policy should be signed by employees upon their acceptance of employment as well as reviewed and signed on an annual basis. Because everyone s idea of ethics can differ, it is important that the business conduct ethics training for all employees. This can lead customers to adopt a cynical mindset about all companies and give up on making ethical purchasing decisions. However, consumers often do not have access to reliable information about the business practices of different companies. Ethics in business communication case study.